Clobber Records Delivery Information and Returns Policy
When will I receive my order?
Every order placed is sent using a registered service with Royal Mail. Upon dispatch, you will receive an email with a number that will allow you to keep up to date with the status of your order. Whilst we endeavour to deliver every order within 5 working days, please allow up to 10 working days for your order to be delivered.
If you are concerned about the status of your order, please check your email, including your junk email folder to see if you have any email updates or a tracking number. If this does not answer your problem, please email email@example.com with your name, contact number and order reference number.
How much will it cost?
Delivery is currently £2.50 for all orders. All our parcels are posted using a registered service.
What if I miss the delivery?
If you are not home when your parcel has been delivered, you will be left a note through your letterbox instructing you how to obtain your delivery. Items sent via Royal Mail can usually be collected from your local depot or have delivery re-arranged.
I think there is something missing from my order?
We will always try to send you entire order in one delivery, but there may be times when we have to ship items separately. If you think that something is missing from your order, check your parcel for a note from us that confirms our delivery intentions. If you cannot find this note, or think we have forgotten something, please contact us at firstname.lastname@example.org.
Do you deliver to PO Box addresses?
Whilst we would rather not deliver to PO Box addresses, if this is unavoidable, please provide us with a telephone number as we will wish to contact you prior to delivery.
I want to return a purchase to you…how do I do this?
We hope that you are happy with your purchase from Clobber Records. However, in the unlikely event that you are not, we need some simple rules to be followed.
What am I allowed to return?
You can return anything to us within 30 days of shipment. If the item you ordered is incorrect or faulty, return it to us and we will refund the postage. If the item is an unwanted gift or you simply don’t like it, we will accept it as a return but you will have to cover the postage costs.
Do you have any conditions of return?
Yes we do. We ask that items are in the same condition as when we sent them out to you. Obviously we accept that some changes are necessary e.g removal of shrink wrap, but here items are received that are not resalable, they may be rejected for refund/replacement.
Can I swap my return for a different item?
Assuming you have returned the unwanted item to us in an acceptable condition, you can either exchange it for something different or claim a refund. If you choose an alternative item as exchange we will send a payment request for a more expensive item or refund you the difference for a cheaper item.
What do I do if an item I have received is faulty?
We pride ourselves on the quality of our products and we check each one individually prior to sending it to you. However, in the unlikely event that you have received an item that is damaged or otherwise faulty, do not send the items back to us straight away. Please contact us at email@example.com and explain the defect that you have found. Include your order reference number as well as photographs where possible. If we assess that the item was faulty when it was dispatched, then we will then ask you to send the item back to us to replace/refund. Although you will have to cover the postage costs, in this instance you will be refunded to a maximum of £10. We will also send a replacement item out free of charge.
How long do I have to return an item?
Assuming that they are in a re-saleable condition, we will accept returns up to 30 days after shipment.
How long will it take for my return to be processed?
Please allow 5 working days for returns to be processed. We will contact you within 5 working days to let you know your return request is being processed. All returns decisions are at our discretion. Please remember that any refund transactions may take up to 5 working days to appear in your account.